The Courage of Care by Rosie Oliver

Glitch

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My workday was unusually frustrating: more robo-carers needed urgent repairs; human carers asked for more help for clients whose condition had worsened; and the turnover of contract carers had gone into a spin with so many colds and flu bugs about. But I was managing, just.

And I had to develop that app to help wheelchair users have a bath on their own. This required real peace and quiet to get the ‘alter a bit here and tweak a control level there to bring it together’ right. Something I planned for the evening.

My auto-aide announced a surprise visitor.

He walked into my office in the full dress uniform of a civil servant: black bowler hat, navy pinstripe suit, white shirt, walking-stick umbrella and battered leather briefcase. The handkerchief sticking out of his breast pocket warned me he was a high ranker. This was turning into an awful day.

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